General FAQs
49 articles
Scheduled Maintenance
How to display Euro 2024 stats on your TV screen
Volume Discounts
Do you support an 8K resolution?
Pricing Plans & Screens
Multicurrency
How can I schedule a demo call?
If I purchase a Yodeck player and try the service but decide it’s not for me, can I return the player for a full refund? If so, how long do I have to make the return?
How to make your Yodeck account secure
When will my Yodeck player be here?
How to use the Takeover Feature
What if Yodeck Player fails?
How can I test-drive Yodeck without buying a Yodeck Player or Raspberry Pi?
How do I create a digital signage player?
How do I preview what's displayed on the TV before pushing the content?
I bought the players from you. How do I pre-configure them with WiFi credentials?
How is Yodeck priced?
What happens if I want to reduce my active screens/players?
What happens if a charge for my subscription fails?
What will happen if I cancel my subscription?
What hardware players does Yodeck support for playback?
Does Yodeck support outdoor LED billboards?
What TVs or monitors does Yodeck support?
Can I use Yodeck for my customers without being a Reseller?
Does Yodeck support monitors of all sizes?
Why do Yodeck Players download everything locally?
Is the Yodeck service manageable through a mobile phone? Do you provide an app?
Do you support LED board screens and billboards?
Does Yodeck support monitors mounted vertically?
How many screens does Yodeck support per account?
Why use Yodeck and not my TV's USB media player feature or my Smart TV?
What type of Service Level Agreement (SLA) do you provide?
Do you provide TV sets or installation services?
Are there any limits placed on Yodeck usage?
When will my players be shipped?
What does Yodeck allow me to show on my screens?
I accidentally deleted my screen. Do you know what I can do?
How can I upload a custom font?
Does Yodeck work offline?
What are the requirements for using Yodeck?
My organization is tax-exempt. How do I get my tax exemption form?
Does your players support portrait mode?
Do you support non-profit organizations (NPO)?
Do you support emergency alerts?
How can I enable 2FA on my account?
Do you provide SSO(SAML) authentication?
Why do I lose my 1st Free screen when I upgrade my subscription?
How will I get charged for my service renewal?
How to quickly assign content to your Yodeck Player