Help & Troubleshooting FAQs
87 articles
- How Content Transitions Work
- How to configure the Yodeck player with an Argon ONE case
- Introducing Yodeck's REST API: Seamless Integration for Your Digital Signage Needs
- File size limitation on the Yodeck portal
- Which OS are the Yodeck Players (Raspberry Pi4) are running?
- How do you factory reset the Yodeck device/player?
- Introducing Yodeck's REST API: Seamless Integration for Your Digital Signage Needs
- Does the Yodeck player support Power over Ethernet (PoE)?
- How to Turn your TV On and Off
- Software support for Raspberry Pi 5
- What are the Yodeck Player specs?
- Reset all Settings on your Yodeck Player
- Does Yodeck support connecting through an HTTP Proxy?
- Can I use an HDMI-to-VGA adapter for VGA monitors?
- I have a restricted network. Which ports do I need to whitelist for the Yodeck players?
- Do you have an on-premise solution?
- Do I have access to my account if SSO authenticator is down?
- How to reflash your Yodeck player
- How much bandwidth does Yodeck use?
- Can I have root/SSH access to the Yodeck Player?
- How does Yodeck support powering monitors and TVs on and off?
- Bypassing Video Re-encoding (As-Is Upload)
- What about Internet outages? What will happen to my players?
- Is there a bandwidth limit for media uploaded or downloaded on Yodeck?
- How do I change the TV's HDMI source?
- Yodeck Manual Configuration Guide for Raspberry Pi
- Which Raspberry Pi does Yodeck support?
- How do I add background audio?
- Do you support LG webOS Players?
- How do I change the account ownership to another user?
- Does the Yodeck software image work on the Pi 400?
- Do you support Google Chromecast?
- Do you support Samsung Tizen Players?
- What are the supported browsers for the Yodeck Portal?
- How secure is Yodeck?
- How Do I Choose Between the 1GB and 4GB Yodeck Players, and How Do I Upgrade?
- Yodeck Pricing Update 2026
- Does Yodeck work offline?
- Scheduled Maintenance
- Do you support LED board screens and billboards?
- Does Yodeck support monitors mounted vertically?
- How many screens does Yodeck support per account?
- Why use Yodeck and not my TV's USB media player feature or my Smart TV?
- What type of Service Level Agreement (SLA) do you provide?
- Do you provide TV sets or installation services?
- Are there any limits placed on Yodeck usage?
- When will my players be shipped?
- What does Yodeck allow me to show on my screens?
- I accidentally deleted my screen. Do you know what I can do?
- How can I upload a custom font?
- Is the Yodeck service manageable through a mobile phone? Do you provide an app?
- What are the requirements for using Yodeck?
- My organization is tax-exempt. How do I get my tax exemption form?
- Do your players support portrait mode?
- Do you support non-profit organizations (NPOs)?
- Do you support emergency alerts?
- How can I enable 2FA on my account?
- Do you provide SSO(SAML) authentication?
- Why do I lose my 1st Free screen when I upgrade my subscription?
- How will I get charged for my service renewal?
- How to quickly assign content to your Yodeck Player
- What about Customer Support?
- How can I test-drive Yodeck without buying a Yodeck Player or Raspberry Pi?
- How to display Euro 2024 stats on your TV screen
- Volume Discounts
- Do you support an 8K resolution?
- Pricing Plans & Screens
- Multicurrency
- How can I schedule a demo call?
- If I purchase a Yodeck player and try the service but decide it’s not for me, can I return the player for a full refund? If so, how long do I have to make the return?
- How to make your Yodeck account secure
- When will my Yodeck player be here?
- How to use the Takeover Feature
- What if Yodeck Player fails?
- Why do Yodeck Players download everything locally?
- How do I create a digital signage player?
- How do I preview what's displayed on the TV before pushing the content?
- I bought the players from you. How do I pre-configure them with WiFi credentials?
- How is Yodeck priced?
- What happens if I want to reduce my active screens/players?
- What happens if a charge for my subscription fails?
- What will happen if I cancel my subscription?
- What hardware players does Yodeck support for playback?
- Does Yodeck support outdoor LED billboards?
- What TVs or monitors does Yodeck support?
- Can I use Yodeck for my customers without being a Reseller?
- Does Yodeck support monitors of all sizes?