Yodeck Support helps every customer, on free and paid plans, by chat, email and phone. This page explains how to reach us, when we're online and what happens outside those hours.
How to reach Yodeck Support
The in-app chat is the fastest way to reach us.
Channel | How to reach us | When agents reply |
In-app chat | Log in to app.yodeck.com and click the orange chat icon in the bottom-right corner. | Monday 6:00 AM to Saturday 6:00 AM Athens time. Yobot, our AI assistant, answers 24/7. |
Monday 6:00 AM to Saturday 6:00 AM Athens time | ||
Phone (toll-free) | US: +1 888 970 8756 | Monday to Friday, 10:00 AM to 1:00 AM Athens time. That's 3:00 AM to 6:00 PM US Eastern and 8:00 AM to 11:00 PM UK time. |
Can't log in to the portal? Email us instead, or see Issues with Logging into Yodeck Portal.
Get a faster answer
Include these details in your first message so we can start working on your issue right away:
The email address of your Yodeck account
The name of the screen or player affected
What you expected to see and what happened instead
A screenshot of the portal or a photo of the screen, if you can
Support hours
Live support runs 24 hours a day, 5 days a week: from Monday 6:00 AM to Saturday 6:00 AM Athens time. Phone support has shorter hours, listed in the table above.
All times are Athens time: EET (UTC+2) in winter and EEST (UTC+3) in summer.
Support hours in your time zone
Live support opens at these local times and closes at the same local time five days later.
Location | Opens (late March to late October) | Opens (late October to late March) |
New York (US Eastern) | Sunday 11:00 PM | Sunday 11:00 PM |
California (US Pacific) | Sunday 8:00 PM | Sunday 8:00 PM |
London (UK time) | Monday 4:00 AM | Monday 4:00 AM |
India (IST) | Monday 8:30 AM | Monday 9:30 AM |
Tokyo (JST) | Monday 12:00 PM | Monday 1:00 PM |
Sydney (Australian Eastern) | Monday 1:00 PM | Monday 3:00 PM |
Times can shift by an hour for a few weeks in March, April, October and November, when countries change their clocks on different dates.
Outside support hours
Yobot, our AI assistant, answers in the in-app chat 24/7. We update it every week based on real customer questions, product updates and feedback from our support team, so it can help with many setup questions and common troubleshooting steps.
If Yobot can't solve your issue, ask it for an agent at any point in the chat. During support hours, an agent joins the conversation. Outside support hours, your request stays in the queue, and an agent replies when live support resumes on Monday at 6:00 AM Athens time.
You can also email [email protected] at any time, or search the Help Center for an instant answer.
Support on every plan
Free and paid accounts both get support. Requests from paid accounts are prioritized. For response time commitments, see our Service Level Agreement.
Planning a large rollout?
If you're planning a large deployment or need custom rollout support, tell us in the chat or by email. Our team will work with you remotely on a plan for your project.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!