A few words about us
Yodeck takes pride in providing reliable, continuous online support to all our users. Whenever you encounter any issues or have questions, please log in to your account and let us know. Our dedicated support team is committed to helping you quickly and efficiently. Rest assured, whether you have a free or paid account, we are here to support you!
How can I reach Yodeck Support?
👋 Get in Touch
The fastest way to reach us is through our in-app messenger.
In-App Chat: Log in to app.yodeck.com and click the blue icon in the bottom-right corner.
Email: Drop us a line at [email protected].
Phone (Toll-Free): *
US: +1 888 970 8756
UK: +44 808 502 2830
When is Support Available?
🕒 When are we online?
We provide Live Support 24/5. We start early Monday morning and stay with you until the weekend begins.
Standard Hours: Monday 06:00 AM EET → Saturday 06:00 AM EET.
24 hours a day, 5 days a week
*Note: Phone support is currently available Mon-Fri, 10 AM – 1 AM EET. (24/5 phone support is coming soon!)
What does that mean for your time zone?
Here are some quick examples:
🌎 Location
|
🕒 Start (Monday)
|
🕒 End (Saturday)
|
🇺🇸 New York (ET)
|
Sunday 11:00 PM
|
Friday 11:00 PM
|
🇺🇸 California (PT)
|
Sunday 8:00 PM
|
Friday 8:00 PM
|
🇬🇧 London (BST)
|
Monday 4:00 AM
|
Saturday 4:00 AM
|
🇮🇳 India (IST)
|
Monday 8:30 AM
|
Saturday 8:30 AM
|
🇯🇵 Tokyo (JST)
|
Monday 12:00 PM
|
Saturday 12:00 PM
|
🇦🇺 Sydney (AEST)
|
Monday 1:00 PM
|
Saturday 1:00 PM
|
📌 EET = Eastern European Time.
Please note that during daylight saving time, we observe EEST (UTC+2).
What if I message you during the weekend?
No worries! Even outside our live support hours, Yobot, our virtual AI assistant, is available 24/7 to help you.
Yobot is our AI-powered support bot, designed to help you quickly find answers and resolve common issues, any time of the day!
But don’t let the “bot” label fool you. Yobot isn’t static or generic; it’s constantly evolving. We train and improve it every single week based on:
Real user questions 🧠
Product updates 🛠️
Feedback from our support team 🎯
While Yobot excels at guiding you through frequently asked questions, setup steps, and troubleshooting workflows, it may also surprise you with just how helpful and insightful it can be.
Give it a try — it’s constantly learning and getting better at helping you!
And of course, if Yobot can’t fully solve your issue, a real human is always nearby to step in.
If you want to reach us on weekends, please:
Log in to your Yodeck account at app.yodeck.com, then use the messenger in the bottom-right corner of your screen to contact us.
Or, send an email to [email protected]
Or, check our Help Center for instant answers.
We’ll reply as soon as support resumes on Monday at 06:00 EET.
Support for Everyone — Tailored Assistance for Every Need
While we prioritize requests from paid account holders, we remain committed to supporting our free account users as well. At Yodeck, we believe in delivering reliable, high-quality assistance to all users, regardless of their subscription level. Our team is here to ensure that everyone gets the help they need.
Planning a large-scale project?
If you're working on a major deployment or have special requirements — including on-site assistance or custom rollout support — don’t hesitate to reach out. Our experienced team is ready to partner with you to ensure your project's success.