Yodeck

Help & Troubleshooting FAQs

Help & Troubleshooting

Issues with Logging into Yodeck Portal

Troubleshooting

Step-by-Step Troubleshooting Guide

How Content Transitions Work

How to configure the Yodeck player with an Argon ONE case

Configure RTC DS3231

Introducing Yodeck's REST API: Seamless Integration for Your Digital Signage Needs

File size limitation on the Yodeck portal

Which OS are the Yodeck Players (Raspberry Pi4) are running?

How do you factory reset the Yodeck device/player?

Does the Yodeck player support Power over Ethernet (PoE)?

How to Turn your TV On and Off

Software support for Raspberry Pi 5

What are the Yodeck Player specs?

Reset all Settings on your Yodeck Player

Does Yodeck support connecting through an HTTP Proxy?

Can I use an HDMI-to-VGA adapter for VGA monitors?

I have a restricted network. Which ports do I need to whitelist for the Yodeck players?

Do you have an on-premise solution?

Do I have access to my account if SSO authenticator is down?

How to reflash your Yodeck player

How much bandwidth does Yodeck use?

Can I have root/SSH access to the Yodeck Player?

How does Yodeck support powering monitors and TVs on and off?

Bypassing Video Re-encoding (As-Is Upload)

What about Internet outages? What will happen to my players?

Is there a bandwidth limit for media uploaded or downloaded on Yodeck?

How do I change the TV's HDMI source?

Yodeck Manual Configuration Guide for Raspberry Pi

Which Raspberry Pi does Yodeck support?

How do I add background audio?

Do you support LG webOS Players?

How do I change the account ownership to another user?

Does the Yodeck software image work on the Pi 400?

Do you support Google Chromecast?

Do you support Samsung Tizen Players?

What are the supported browsers for the Yodeck Portal?

How secure is Yodeck?

Tech FAQs

Scheduled Maintenance

How to display Euro 2024 stats on your TV screen

Volume Discounts

Do you support an 8K resolution?

Pricing Plans & Screens

Multicurrency

How can I schedule a demo call?

If I purchase a Yodeck player and try the service but decide it’s not for me, can I return the player for a full refund? If so, how long do I have to make the return?

How to make your Yodeck account secure

When will my Yodeck player be here?

How to use the Takeover Feature

What if Yodeck Player fails?

How can I test-drive Yodeck without buying a Yodeck Player or Raspberry Pi?

How do I create a digital signage player?

How do I preview what's displayed on the TV before pushing the content?

I bought the players from you. How do I pre-configure them with WiFi credentials?

How is Yodeck priced?

What happens if I want to reduce my active screens/players?

What happens if a charge for my subscription fails?

What will happen if I cancel my subscription?

What hardware players does Yodeck support for playback?

Does Yodeck support outdoor LED billboards?

What TVs or monitors does Yodeck support?

Can I use Yodeck for my customers without being a Reseller?

Does Yodeck support monitors of all sizes?

Why do Yodeck Players download everything locally?

Is the Yodeck service manageable through a mobile phone? Do you provide an app?

Do you support LED board screens and billboards?

Does Yodeck support monitors mounted vertically?

How many screens does Yodeck support per account?

Why use Yodeck and not my TV's USB media player feature or my Smart TV?

What type of Service Level Agreement (SLA) do you provide?

Do you provide TV sets or installation services?

Are there any limits placed on Yodeck usage?

When will my players be shipped?

What does Yodeck allow me to show on my screens?

I accidentally deleted my screen. Do you know what I can do?

How can I upload a custom font?

Does Yodeck work offline?

What are the requirements for using Yodeck?

My organization is tax-exempt. How do I get my tax exemption form?

Does your players support portrait mode?

Do you support non-profit organizations (NPO)?

Do you support emergency alerts?

How can I enable 2FA on my account?

Do you provide SSO(SAML) authentication?

Why do I lose my 1st Free screen when I upgrade my subscription?

How will I get charged for my service renewal?

How to quickly assign content to your Yodeck Player

General FAQs

Blog

Features

LinkedIn

Login to Yodeck App

Case Studies

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Features List

The Yodeck Academy

Terms Of service

Pricing

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Call us at +1 888 970 8756

Yodeck Media Player

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Find answers and get help from Intercom Support and Community Experts

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