What about support?

What about support?

Yodeck takes pride in offering reliable and continuous online support to all our users. Whenever you encounter any issues or have questions, simply login to your account and reach out to us. Our dedicated support team is committed to assisting you promptly and efficiently. Rest assured, regardless of whether you have a free or paid account, we are here to support you equally.

Yodeck provides constant online support for all users. Just login to your account and drop us a line. We’ll help you out ASAP! Our support hours are Monday to Friday 09am-01am CET.We understand the importance of timely assistance, and we strive to resolve your queries as quickly as possible.

While we prioritize addressing requests from paid account holders, we never neglect our free account users. We believe in providing comprehensive support to everyone, irrespective of their account type. Our team is dedicated to ensuring that all users receive the help they need.

Additionally, if you are embarking on a large-scale project with unique requirements or necessitating on-site presence and deployment services, do not hesitate to contact us. We have the expertise and capabilities to cater to such projects, and we are more than willing to assist you in any way possible.



    • Related Articles

    • Live Video Streaming Support

      The Yodeck Raspberry Player supports IP Video Streaming from several websites and custom streams through different protocols. Streaming Sites and Protocols Supported Under the hood, we use an awesome software called Streamlink. It currently supports: ...
    • What types of documents does Yodeck support?

      The following document formats are supported by Yodeck: PDF files Microsoft PowerPoint PPT and PPTX files (we already support importing them as Videos) Microsoft Word DOC and DOCX files Microsoft Excel XLS and XLSX files   These documents are ...
    • Does the Yodeck players support touch screens?

      Introduction Touchscreen technology has come a long way since its inception, and it is safe to say that it has revolutionized the way we interact with our devices. Today, we are proud to announce that we have finally caught up with this technology ...
    • How do I support my customers?

      As a Reseller or Whitelabel Partner, you have access to a special Partner Account that grants you the ability to log in as any user of your customer Accounts. This Partner Account allows you to see exactly what your users see, making it easier for ...
    • Does Yodeck support monitors mounted vertically?

      Yodeck supports both horizontal and vertical monitors! In each layout , you can specify multiple layouts for different monitor aspect ratios and orientations. Each Player will pick the layout version that better fits the specific monitor connected to ...