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If I purchase a Yodeck player and try the service but decide it’s not for me, can I return the player for a full refund? If so, how long do I have to make the return?
If I purchase a Yodeck player and try the service but decide it’s not for me, can I return the player for a full refund? If so, how long do I have to make the return?
Updated over 2 months ago

30 Days Money Back Guarantee!

At Yodeck, we want to make sure our customers are completely satisfied with our service. That's why we offer a 30-day money-back guarantee!

If you purchase a Yodeck player and decide within 30 days that the service isn’t for you, you can return the player for a full refund. The 30-day period starts from the date of purchase, so you’ll need to initiate the return within that time frame to receive the refund.

To initiate a return, please contact our customer support team at [email protected]. They will provide you with instructions on how to return the player and receive your refund.

Please note that

  • The player must be returned in its original packaging and good condition.

  • Any damages or missing components may result in a partial or no refund.

Once we receive the returned player, our team will inspect it and process your refund within 5-7 business days. The refund will be issued using the original form of payment used for the purchase.

We are confident that you will love using Yodeck, and we strive to provide the best service possible. However, if for any reason you are not satisfied, our 30-day money-back guarantee ensures that you can try our service risk-free. Thank you for choosing Yodeck!

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