What happens if I want to reduce my active monitors? That is, downgrade my plan?
You have to delete the monitors that you no longer require. Players of deleted monitors will be de-registered and the monitors will constantly display a relevant message, waiting for registration.
If you downgrade without deleting the extra monitors you no longer require, then Yodeck will automatically deactivate the last monitors you added in order to match your subscription limit. You can then go back and delete the monitors you actually no longer require, and inactive monitors will automatically come back online.
Charges are fully automated, so you will be billed (or credited) the difference of your plan, so do not worry about losing service credit.
What happens if I want to add more monitors? That is, upgrade my plan?
You can add as many monitors as you want, up your subscription limit. If you have reached the limit of active monitors for your subscription, then you will not be able to add any new monitors. Just upgrade your subscription with the new number of ...
What happens if a charge for my subscription fails?
We want to make sure that charge failures do not mess up with your deployment. Monitors are usually in public view, so we want to be careful and discreet. If a charge fails, an automated email will be sent to your designated email address notifying ...
How do I sync media between my monitors?
You can sync media playback between the monitors of your account by using Playlists and the Sync Playback feature. Notice that the players will sync the content at the start of each media. To avoid long sync times, add anywhere is the playlist an ...
What TVs or monitors does Yodeck support?
Yodeck supports any type of monitor, of any resolution (Full-HD, HD-Ready, or any other). The service was designed based on the primary resolution of 1920x1080 (dubbed “Full HD” or “1080p” in the TV industry). The content is automatically adapted ...
Does Yodeck support monitors of all sizes?
Yodeck software supports any resolution, thus any monitor size. From 640x480, VGA monitors, up to the latest 4K TVs, all monitors will work fine. It is best to choose a widescreen monitor with an aspect ratio of 16:9 (like “HD Ready”, “Full HD” or ...