At Yodeck, we understand the importance of keeping your deployment running smoothly. We have implemented measures to ensure that charge failures do not disrupt your display screens. We want you to know that our goal is to be discreet and respectful of your public view.

In the event that a charge fails, an automated email will be sent to your designated email address.

If the charge cannot be completed within 5 days, we will immediately let you know of the problem. Every 2 hours, a flashing red image (without any text) will be displayed on your screens for 2 minutes. This will serve as a visual reminder to address the issue.

If the charge cannot be completed within 2 weeks, we will automatically downgrade your account to a free account. This means all your screens will be deactivated, and only 1 will remain active (the first added one).

To prevent this from happening, you can easily update your billing details by logging into our website at https://app.yodeck.com/index.html#main/subscription/invoices. Please follow the prompts to update your payment information and avoid disruptions to your deployment.

We hope this article has helped you better understand our process for handling charge failures. If you have any more questions or concerns, please don't hesitate to contact our support team.