How will I get charged for my service renewal?
If you are on automated credit card payments, renewal fees are charged automatically on your set renewal date. You can check your detailed billing information by accessing the Subscription section under your account (https://app.yodeck.com/index.html#main/subscription).
The "Subscription" tab provides you with all the information on your Plan, billing cycle, next billing date (renewal date), any credit balance applied, and finally, the credit card on file. You can change the credit card by clicking on the "Change" option next to the Payment Method.
Subsequent Tabs provide the billing and shipping address you have completed in Yodeck Portal (which you can modify at any given point in time). Finally, you can access all your Invoices and check out all your previous orders with Yodeck.
Why I am seeing the “Could Not Get Video from YouTube” on my screen?
There are cases when a YouTube video cannot be downloaded. This might happen due to several reasons: Random network issue Slight changes to the YouTube site, making it impossible for the software that Yodeck uses internally to download some videos. ...
When my players will be shipped?
Generally, the Yodeck players will take up to 3-4 business days until the package leaves our supplier's warehouse. Upon making your order, you will also receive the tracking number of your order by email. Bear in mind to check your spam folder for ...
What about Internet outages? What will happen to my monitors?
Content displayed on your monitors is downloaded and played locally. In an event of Internet outage, Yodeck-enabled monitors will continue to work fine, at least for 30-35 days. But you will not be able to change what gets displayed until Internet ...
What will happen if I cancel my subscription?
First of all, we will be sad to see you go
Is the Yodeck service manageable through a mobile phone? Do you provide an app?
Yodeck's website is mobile-compatible, so it is quite easy to use it through a mobile web browser. Currently, we do not provide a mobile application for managing Yodeck. In the future, we will be providing a mobile application, mainly for pushing ...