How do I support my customers?

How do I support my customers?

As a Reseller or Whitelabel Partner, you have access to a special Partner Account that grants you the ability to log in as any user of your customer Accounts. This Partner Account allows you to see exactly what your users see, making it easier for you to provide them with the assistance they need.

By logging in as your customers, you can troubleshoot issues, configure settings, and offer personalized support. This feature gives you a comprehensive understanding of the platform from your customers' perspective, enabling you to address their concerns more effectively.

Additionally, our dedicated Yodeck Support Team is always available to assist you. If you encounter any difficulties or require further guidance, you can escalate the issue to us, and we will be more than happy to help you out. Our team is knowledgeable, responsive, and committed to ensuring your success as a Reseller or Whitelabel Partner.

With the combination of the Partner Account and our reliable support, you can confidently provide top-notch service to your customers and build strong, lasting relationships. We are here to support you every step of the way.
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