Audio does not work, I have no sound from videos

Audio does not work, I have no sound from videos

If you have a Yodeck Player (or a Raspberry Pi), then probably your Player thinks your monitor does not support audio. Sound is sent to the analog mini-jack instead.

First, make sure that you check the following:
  • Your monitor does support sound. PC monitors do not support sound, while TV almost always support sound.
  • If you use an HDMI-to-DVI adapter or cable, then you cannot get sound. DVI does not allow audio signals to go though. You should be able to use the analog mini-jack to get audio.
  • Make sure your TV is not muted, and that the volume is on high.
  • If you have a second HDMI cable, try replacing it. Some very cheap HDMI cables do not work properly.
If you are sure your monitor supports audio and it is not automatically detected, do the following to force audio to go through the HDMI cable:
  • Go to "Monitors"
  • Go to the details of the monitor with the issue
  • Click on the tab "Advanced" and then the "Customization" tab
  • Toggle to enable the "Allow Raspberry config.txt Override" option
  • In the "Raspberry config.txt Override Directives" field, enter ONE the following lines (one should work) :
hdmi_drive=2
hdmi_force_edid_audio=1
  • Click the "Save" button. After a while, your Player will reboot.
If the above does not work (any of the two lines suggested), try getting another HDMI cable.

    • Related Articles

    • How do I add background audio?

      Please check the below article for more details on how to do this. How to add background audio

    • Does Yodeck work offline?

      Yodeck is an online service. So, Internet access is required for your Player to be managed properly. There are a few caveats, though. Here, we provide all the details on what works and what doesn't. If Internet access goes down, will my Player stop ...

    • What types of videos does Yodeck support?

      Yodeck supports a wide variety of video formats! Videos that you upload on Yodeck are automagically converted to industry-standard formats (H.264 with AAC audio) with high quality settings. This way, Yodeck can provide a high-definition viewing, with ...

    • Videos List

      In the "Videos" section, you can upload and manage your Videos. Your video files are uploaded to Yodeck and then are made available to your monitors, or you can use YouTube videos by proving their link. The Videos listing provides the following ...

    • Support for Subtitles in Videos

      We are currently supporting Videos with burned subtitles. Check the Video section here for further information (scroll a little down to the "Enable Subtitles" section). Make sure that you reach out and ask that we enabled the "Use Video file uploaded ...