A Captive Portal is a web page displayed to users when they connect to a public Wi-Fi network. It typically requires users to agree to terms of service, log in, or enter credentials before they can access the internet. Captive portals are commonly used in places like cafes, airports, hotels, and other public areas to control network access and authenticate users.

Currently, Yodeck players do not support captive portals. This means that if your network requires users to access the internet through a captive portal, the Yodeck player won’t be able to connect. The device cannot interact with these login or authentication pages, which can prevent it from accessing the necessary network resources to operate.

There is a workaround if your network supports MAC address whitelisting. You can ask your IT team to whitelist the Yodeck player’s MAC address. This will allow the player to bypass the captive portal and connect directly to the internet without needing to authenticate. Here’s how to proceed:

1. Locate the Yodeck Player’s WiFi MAC Address: You can find this information on the Yodeck dashboard or the device itself.

2. Contact the IT Team: Provide the MAC address to the IT team and request that they add it to the whitelist.

3. Verify the Connection: Once whitelisted, the player should be able to connect to the network without encountering the captive portal, allowing it to function as intended.

This approach ensures your Yodeck player maintains a stable network connection with captive portals.