If your Yodeck Player is eligible for replacement, you can ship the failed Yodeck Player back to us, and we will send you the replacement unit as soon as possible. You will cover the shipping costs for returning Yodeck Players, while we will cover the shipping costs of the replacement unit.
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In order for you not to incur unnecessary shipping costs, please contact our support team first. You might get a local part replacement, like for a failed SD card, which might be cheaper than shipping it back to us.