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How do I support my customers?
How do I support my customers?
Updated over a week ago

How to Use Your Partner Account to Provide Exceptional Support

As a Reseller or Whitelabel Partner, you can access a special Partner Account that allows you to log in as any user of your customer Accounts. This Partner Account allows you to see precisely what your users see, making it easier to provide them with the needed assistance.

You can troubleshoot issues, configure settings, and offer personalized support by logging in as your customers. This feature gives you a comprehensive understanding of the platform from your customers' perspective, enabling you to address their concerns more effectively.

How This Feature Benefits You

Having a Partner Account allows you to provide exceptional support to your customers. By logging in as them, you can troubleshoot issues and configure settings on their behalf, saving them time and effort. This feature also allows you to offer personalized support, as you can see exactly what your customers are experiencing and tailor your assistance accordingly.

Also, our dedicated Yodeck Support Team is always available to help you. If you encounter any difficulties or need more help, please feel free to escalate the issue to us; we will be more than happy to help you. Our team is knowledgeable, responsive, and committed to ensuring your success as a Reseller or Whitelabel Partner.

Partnering with Yodeck for Success

With the combination of the Partner Account and our reliable support, you can confidently provide top-notch service to your customers and build strong, lasting relationships. We are here to support you every step of the way.

Thank you for choosing Yodeck as your digital signage solution. We are committed to helping you succeed as a Reseller or Whitelabel Partner. If you have any more questions or need help, please don't hesitate to contact our Support Team.

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