When my players will be shipped?
Generally, the Yodeck players will take up to 3-4 business days until the package leaves our supplier's warehouse. Upon making your order, you will also receive the tracking number of your order by email.

Bear in mind to check your spam folder for the relative info email!
By clicking the below link, you can find the relative tracking number of your order. This tracking number is located on your Yodeck's account Subscription page and, more specifically, in the Orders tab.
If you see a "Processing" text instead of the Tracking number link, that means that the Tracking number has not yet been generated from our system.
Do you ship worldwide?
Yes, we ship worldwide! No need to worry about shipping Yodeck players to your country!
Why do my orders take so long to be shipped?
Due to the Covid-19 outbreak, the orders might take up to 5-7 business days until the package leaves our supplier's warehouse. Also, shipping companies face worldwide delays (on any other product), and the packages might take a longer time to arrive at your place.
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I have a restricted network. Which ports do I need to whitelist for the Yodeck players?
We have detailed ports lists that you need to whitelist for the Yodeck players to have unrestricted access to our servers. Please reach out to our support, and we will share the relative details as soon as possible.
How do I register a Yodeck player?
Free Players with our Annual Plans Plug 'n Play Yodeck comes with all the Yodeck Players you need for FREE! No need to install software, manage PC units, ensure compatibility, and so on. For each screen you are managing under any annual plan, you ...
What hardware players does Yodeck support for playback?
You have three options: We have our very own Yodeck Player. Yodeck Players you order are shipped ready-to-use, with everything pre-configured. See the Yodeck Player articles for more details. We support the Raspberry Pi (any version), a very low cost ...
I bought the players from you. How do I pre-configure them with WiFi credentials?
Pre-configuring my newly bought Yodeck players First, we would like to thank you so much for your business! We are very happy to have you on board! Upon placing and finalizing your order, you have 5 hours to preconfigure your player(s) with the WiFi ...
What about Internet outages? What will happen to my monitors?
Content displayed on your monitors is downloaded and played locally. In an event of Internet outage, Yodeck-enabled monitors will continue to work fine, at least for 30-35 days. But you will not be able to change what gets displayed until Internet ...