General FAQs
45 articles
How to quickly assign content to your Yodeck Player
How will I get charged for my service renewal?
Why do I lose my 1st Free screen when I upgrade my subscription?
Do you provide SSO(SAML) authentication?
How can I enable 2FA on my account?
Do you support emergency alerts?
Do you support non-profit organizations (NPO)?
Does your players support portrait mode?
My organization is tax-exempt. How do I get my tax exemption form?
What are the requirements for using Yodeck?
Does Yodeck work offline?
How can I upload a custom font?
What does Yodeck allow me to show on my screens?
Are there any limits placed on Yodeck usage?
Do you provide TV sets or installation services?
What type of Service Level Agreement (SLA) do you provide?
Why use Yodeck and not my TV's USB media player feature or my Smart TV?
How many screens does Yodeck support per account?
Does Yodeck support monitors mounted vertically?
Do you support LED board screens and billboards?
Is the Yodeck service manageable through a mobile phone? Do you provide an app?
Why do Yodeck Players download everything locally?
Does Yodeck support monitors of all sizes?
Can I use Yodeck for my customers without being a Reseller?
What TVs or monitors does Yodeck support?
Does Yodeck support outdoor LED billboards?
What hardware players does Yodeck support for playback?
What will happen if I cancel my subscription?
What happens if a charge for my subscription fails?
What happens if I want to reduce my active screens/players?
How is Yodeck priced?
How do I preview what's displayed on the TV before pushing the content?
How do I create a digital signage player?
How can I test-drive Yodeck without buying a Yodeck Player or Raspberry Pi?
What about Customer Support?
What if Yodeck Player fails?
When will my Yodeck player be here?
How to make your Yodeck account secure
If I purchase a Yodeck player and try the service but decide it’s not for me, can I return the player for a full refund? If so, how long do I have to make the return?
How can I schedule a demo call?
Multicurrency
Pricing Plans & Screens
Do you support an 8K resolution?
Volume Discounts
I bought the players from you. How do I pre-configure them with WiFi credentials?