Overview
This Partner Portal FAQ section covers billing cycles, switching between monthly and annual, charge triggers, and trial behavior for partner-created accounts.
F.A.Q.s
Can I pay annually as a partner?
Yes. Yodeck offers monthly invoicing, annual prepayment, and multi-year prepayment options. Annual and multi-year prepayments come with additional discounts.
Billing cycle is set per account. You can mix monthly, annual, and multi-year cycles across accounts under the same partner site. On annual and multi-year accounts, mid-cycle additions (extra screens, plan upgrades, add-ons) are prorated and invoiced immediately, while reductions take effect at the next renewal.
How do I switch from prepaid annual to monthly billing?
No action is needed from the partner. If the prepayment is not renewed, billing simply transitions to monthly on the same account. There is no disruption in service.
Is my license monthly or annual? What triggers a new charge?
Both options are available. Billing cycle is set per account and can be monthly, annual, or multi-year. You can mix cycles across accounts.
Monthly accounts: a consolidated invoice is issued on the 1st of each month covering the month ahead.
Annual / multi-year: individual invoices per account on each renewal date (co-terming available).
Mid-cycle adds (screens, plan upgrade, add-ons) are prorated and charged immediately. Reductions take effect at the next renewal.
When do trial/evaluation licenses auto-renew, and how do I prevent renewal?
The 30-day Reverse Trial available to direct Yodeck signups does not apply to partner-created customer accounts. Accounts you create through YConsole are paid subscriptions from day one. There is no auto-renewal step at the end of a trial because there is no trial period.
For evaluation purposes, partners use the separate Demo account feature, which is set in YConsole when creating or editing the account. Demo licenses do not generate charges and can remain in place indefinitely until you convert the account to a paying customer.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!