Overview
This Partner Portal FAQ section covers partner types, eligibility, becoming a partner, partner site setup, the Partner Wizard, content and account migration, and finding invoices in YConsole.
F.A.Q.s
What are the different types of Yodeck Partners?
There are three partner levels:
Affiliate: Direct sales leads to <yodeck.com> or sign up customers directly on the platform. Affiliates do not bill or support customers. They earn a recurring affiliation fee on all tracked subscription payments.
Reseller: Sell Yodeck directly to customers and support them throughout deployment. Resellers sign up and bill their customers, while Flipnode LLC bills the Reseller at a discounted rate. Resellers are required to provide Yodeck support services to their customers through their Partner Account.
Whitelabel Partner: All Reseller benefits plus a fully branded Portal (custom CSS, custom web address, custom-branded SD card image, no Yodeck mention). Whitelabel Partners set their own pricing. Annual fee applies.
See also: Yodeck Partner Programs, Reseller, Whitelabel.
I want to use Yodeck for my customers!
Yodeck has three partner tiers to choose from, depending on how you want to work with end customers:
Affiliates: Bring in sales leads through ads/banners or direct contact, and earn a recurring affiliate fee.
Resellers : Resell Yodeck subscriptions at a discount, access a Partner Account on the backend to support customers.
Whitelabel Partners: Everything a Reseller gets, plus custom branding (no Yodeck mention) and your own pricing.
Contact us to join the Yodeck Partner Network.
What do I need to qualify as a Yodeck Partner?
You need to be an IT or Digital Signage professional who provides Digital Signage solutions to other companies. That's the only requirement.
There is a minimum billable volume of 10 screens for both Resellers and Whitelabel Partners, applied across all customers managed under your partner site (not per customer). If your actual screen count is below 10, you are billed for 10. The minimum acts as a fixed billing floor. Once your actual count exceeds 10, billing reflects the real count going forward. There is no retroactive credit for the period under the minimum.
To apply, contact us.
Can I use Yodeck for my customers without being a Reseller?
Yes, but your customers must be on a paid account, even if only one screen is used. Free accounts are restricted to one screen per person or legal entity. You have two options:
Your customer subscribes directly to a Monthly or Annual Plan with a credit card.
You get a Reseller or Whitelabel account and resell the service to your customers (Yodeck invoices you, you bill the end customer).
If you are using Yodeck to serve your customers, Flipnode may ask you to sign a partnership agreement.
Can I change from being a Reseller to a Whitelabel Partner?
Yes. Yodeck allows partners to switch between Reseller and Whitelabel modes. Many partners start as Resellers and later switch to white-label as their business grows. To request a switch, contact us, and the team will evaluate your request and provide a custom proposal.
How long does it take to set up my partner site?
Partner sites are typically set up within 1 to 2 business days.
What information do I need to complete the Partner Wizard / Partner Portal setup?
Both Reseller and Whitelabel partners need:
A signed Partner Terms of Collaboration agreement (handled before the wizard launches)
Payment of the initial fee ($50 one-time for Reseller, $450 annual for Whitelabel)
Business email (no public domains like Gmail/Yahoo), business name, address, tax ID/VAT, contact name, phone
A payment card (added via Stripe in the wizard)
Whitelabel partners additionally configure branding post-wizard: primary/secondary brand colors (HEX), logos (horizontal, collapsed, login, player boot), favicon, and Terms of Service URL.
I'm an existing Yodeck customer. How do I become a Whitelabel partner, and what happens to my licenses?
The switch is handled case-by-case. Contact Yodeck via the Partners page for a custom proposal. A new Partner Account is created. It does not automatically convert from your existing account.
Existing licenses cannot be moved directly. They are migrated via a cancel/downgrade on the source account and a new order on the partner account. Any unused subscription time is converted to a monetary balance and applied to the new account. Content and hardware do not transfer. Content must be recreated and hardware stays registered to its original account.
How do I migrate a Direct Yodeck customer under my partner site?
When a customer currently subscribed directly to Yodeck wants to move under your Reseller or Whitelabel site, the process is:
Confirm the migration in writing with the customer (account owner email).
Open a Support ticket with the source account email, destination partner site, and any active subscription details.
The Yodeck team downgrades the customer's direct subscription and calculates the remaining balance (unused subscription time converted to a monetary credit).
The customer's account is re-created under your partner site, with the credit applied to the new partner subscription.
Notes:
SSO: If the customer has SSO enabled on the direct account, SSO must be disabled before the migration . After the account moves under your partner site, it must be re-enabled and re-configured from scratch because the IDP URLs change with the new domain.
Player preconfiguration: Not available on Reseller or Whitelabel sites. Customers migrating from Direct lose access to this feature.
Content and hardware: Content does not transfer automatically and must be recreated. Hardware (registered players) usually stays with the original account unless Support handles a manual transfer.
Can I transfer content between customer accounts under my partner site?
Yes, but only through a Support request. Partners cannot move content between accounts self-serve from YConsole. Examples of supported transfers:
Move screens (and their associated content) from one customer account to another under the same partner site.
Split a single account that uses workspaces into multiple separate customer accounts (often needed when migrating from Reseller to Whitelabel, since Whitelabel sites do not use workspaces in the same way).
Transfer a single folder of media, apps, playlists, or layouts from one account to another.
To request a content transfer, submit a Support ticket including the source account email, destination account email, and a list of the screen IDs, folders, or content groups to be moved. Yodeck's Support team handles the backend operation.
How do I create an Onboarding and Layout Template account for my site?
You can set up dedicated Onboarding and Layout Template accounts to streamline customer onboarding and provide ready-to-use layout templates.
Onboarding Account : Media assets and apps added to this account serve as onboarding content for new customer accounts.
Layout Templates Account : Layouts created in this account serve as reusable templates in your customers' gallery.
Setup steps:
Create new user accounts under your site, each with a distinct email address.
Go to your site's settings and navigate to the Functionality section.
Add the email addresses of your Onboarding and Layout Template accounts in the appropriate fields.
Save your settings.
Notes:
Existing customer accounts will not automatically inherit newly created custom apps or layout templates. Only new accounts created after these customizations will benefit.
If you later add more custom apps or templates to these accounts, only newly created customer accounts will inherit them. Existing customer accounts retain the original set they inherited initially.
Where can I find my partner account invoice or quote request invoices in YConsole?
All subscription invoices : YConsole dashboard → Invoices widget (left column). Includes monthly subscriptions, hardware, prepayments, and one-off invoices, with PDF download and a link to the Xero invoice.
Quote request invoices :
Home → Partners → Quote Requests. Each row has Invoice Number and Invoice Link columns, auto-populated once the request reaches invoiced status.
⚠️Invoices are not sent automatically by email. Access them through the Partner Console.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!