Overview
Prerequisites
Before you start, ensure you have:
A ServiceNow user with access to the tables you wish to visualize.
A Yodeck Premium plan (includes Grafana integration).
A Grafana Cloud Free account and the ServiceNow Enterprise Plugin.
Pricing details can be found here.
No plugin purchase needed if you already have:
Grafana Cloud: Pro, Advanced, or Pro trial with Enterprise plugin add-on.
Grafana Enterprise: Activated license + server/org admin user permissions.
Connect ServiceNow to Grafana
This technical guide consists of three phases and eight steps. Follow it carefully to achieve the desired result.
Step 1 — Log in & Open Plugins
Log in to your Grafana instance.
Go to Administration → Plugins and data → Plugins.
Search for “ServiceNow”.
Grafana Plugins page showing ServiceNow plugin
Step 2 — Install the ServiceNow Plugin
Select the ServiceNow plugin.
Click Install.
ServiceNow plugin page showing Install button in Grafana
Step 3 — Create a New Data Source
6. After installation, click Add new data source.
If it doesn’t appear, refresh the page.
Grafana interface with 'Add new data source' button visible
Step 4 — Configure the Data Source
Enter your ServiceNow instance URL and credentials.
Click Save & Test to validate your connection.
ServiceNow data source configuration form in Grafana
Create a Visualization for Your ServiceNow Data
Yodeck provides ready-to-use Grafana dashboard templates, starting with the Asset Overview Dashboard. You can import a template or create your own.
Below you can download one of our premade templates:
Just click on the "Download" text to download it and use it.
➡️ServiceNow Asset Overview Dashboard-1756285051680 Download
Step 5 — Import a Dashboard Template
In Grafana, go to: Dashboards → New → Import.
Drag & drop the dashboard JSON file.
Click Load.
Grafana Import Dashboard menu
Uploading a JSON template file into Grafana Import screen
Step 6 — Select Your ServiceNow Data Source
Edit the dashboard name and location as needed.
In the data source field, select the ServiceNow Data Source you created earlier.
Click Import.
Selecting ServiceNow data source while importing Grafana dashboard
Your configured dashboard will appear immediately.
You may customize visualizations, set KPIs, and adjust the refresh rate (minimum 5 seconds in Grafana).
Completed Grafana dashboard visualizing ServiceNow data
Display Your ServiceNow Dashboard on Yodeck Screens
Once your dashboard is ready, follow these steps to publish it through your Yodeck account.
Step 7 — Copy the Dashboard URL in Grafana
In Grafana, open the top-right Share or Share internally menu.
Copy the provided dashboard URL.
Sharing options in Grafana
Step 8 — Create a Grafana App in Yodeck
Log in to Yodeck.
Go to Apps → Create App → Grafana App.
Paste the dashboard URL and enter your Grafana credentials (username & password.
Click Save.
Your Grafana-based ServiceNow visualization is now ready to assign to screens or shows.
Grafana App inside the Yodeck app gallery
Configuration page of the Grafana app in Yodeck
Important Note About Refresh Rates
It is important to understand that the Refresh Interval in Grafana corresponds to the rate your data source is being refreshed in contrast to the Refresh Interval in Yodeck, which corresponds to the rate the Yodeck app is reloaded on your screens. Therefore, these Refresh Intervals are independent settings.
Troubleshooting
“Add new data source” button does not appear
Refresh the page
Log out and back in
Invalid ServiceNow credentials
Ensure correct table access
Verify instance URL formatting
Dashboard does not refresh on Yodeck
Check Grafana’s refresh rate (min 5 seconds)
Check Yodeck App refresh settings
Need a Custom ServiceNow Dashboard?
If you’re looking for a bespoke ServiceNow dashboard to display on Yodeck using the Grafana app, our team can build it for you.
Custom dashboards are a paid service.
Submit the form, and we’ll get in touch with details and pricing.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!