Use the WiFi wizard to connect a Yodeck Player (Raspberry Pi) to a WiFi network directly from the screen, with a USB keyboard. It's the quickest fix when the player is offline because the old WiFi network has changed or is no longer available.
đĄ Is the player still online? You don't need the wizard. Open the screen in the Yodeck Portal, go to the Network tab, turn on Enable WiFi, enter the new network details and click Save. For a standard network with a name and password, choose WPA/WPA2.
Watch: the WiFi wizard in 1 minute
Before you start
Have these ready:
A wired USB keyboard.
Wireless and Mac keyboards might not work with the wizard.
The player's Remote Support Password. See Find your Remote Support Password.
Your WiFi network name and password.
Connect with the WiFi wizard
1. Open the wizard
Plug the keyboard into any USB port on the player.
Press Ctrl + Alt + F12.
On a Raspberry Pi 5, press Ctrl+Alt+F10 instead.
Wait 4 to 10 seconds without pressing any other keys. The wizard screen appears.
Nothing after 10 seconds? Unplug the keyboard, plug it back in and try again.
2. Enter your Remote Support Password
Type the password and press Enter. It's case-sensitive.
3. Choose your network
The player scans for nearby networks. Select yours and press Enter. Enterprise (EAP) networks are supported, too.
Type the WiFi password and press Enter. It's case-sensitive.
The player tests the connection. When asked, select Yes to save the settings.
Network not in the list? It may be hidden. Press F2 to add it manually by name.
â ď¸ Don't unplug the player while it's configuring
A blinking "Configuring" message means the player is applying the new WiFi settings. Wait until it disappears.
Find your Remote Support Password
Note: The "Wi-Fi Support Key" is another name for the "Remote Support Password." Both terms refer to the same thing.
Log in to Yodeck and open the screen.
Go to Advanced > Security.
The password is in the Remote Support Password field.
Seeing dots (â˘â˘â˘â˘â˘â˘) instead? You set a custom password earlier, and it's hidden for security. Type the password you set, not the dots.
Note: The Remote Support Password is unique to each Yodeck player. You must retrieve it individually for each device.
Don't remember it? You can only set a new one while the player is online, so connect it with an Ethernet cable first. Once it's online, either update the WiFi from the portal directly or type a new Remote Support Password, click Save and wait for "Configuring" to disappear before using the wizard.
Troubleshooting
The wizard doesn't open
Check you're using a wired USB keyboard, not a wireless or Mac one, and the right shortcut for your player (F12, or F10 on a Raspberry Pi 5). Unplug the keyboard, plug it back in and try again.
My network isn't in the list
If the network is hidden, press F2 to add it by name. Otherwise the signal may be too weak: move the player within 3 to 5 metres (10 to 15 feet) of the router and scan again.
The connection fails
Retype the WiFi password, checking capital letters. Move the player closer to the router. If your network uses a login page, see Yodeck Players and Captive Portals.
The old WiFi network was replaced
If you can, turn the old network back on temporarily with the same name and password. The player reconnects on its own, and you can then switch it to the new network from the portal.
Other ways to connect to WiFi
Scan a QR code with your phone, no keyboard needed
Connect with an Ethernet cable, then set up WiFi from the portal
Edit the SETTINGS.TXT file on the SD card
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!