Introduction

Yodeck players require stable WiFi connections to stay synced and retrieve updates. In cases where the previous WiFi network is unavailable, alternative methods must be used to bring devices back online. These solutions range from directly accessing the player with a keyboard to temporarily using Ethernet connections.

Easily use the WiFi wizard in Yodeck digital signage to connect your Yodeck player to your wireless network.

How-to Video

https://youtu.be/OkMhXKACNjo

First things first

You must first type the relative WiFi credentials from the network you want to pair the Yodeck player.

If you cannot access the players through the dashboard due to the old network being unavailable, alternative methods such as using an Ethernet cable or direct keyboard access may be required.

Click the player's name and go to the Network tab.
Toggle to ON the "Enable WiFi" option and type the credentials in the corresponding fields.
After typing, click the "Save" button at the end of the form.

💡If you use a simple network (SSID/Password) as a WiFi mode, please use the WPA/WPA2 option.

Step-by-step procedure

Plug a USB keyboard into any player's 4 USB ports and hit Ctrl+Alt+F12 simultaneously.
- ⚠️ Please don't use wireless or MAC keyboards, as they won't work correctly.
- ⚠️ To initiate the WiFi wizard for the Raspberry Pi 5, you will need to hit CTRL+ALT+F10 instead.
- 💡 Any USB port on the player will work.
Wait for 4-6 seconds, and a new screen will appear.

What password do I need to type now?

Log in to your Yodeck account.
Click the player's name and navigate to the Advanced ->Security tab.
Find the password in the Remote Support Password field. It will be an 8-digit password.
Type that password using the keyboard and press the Enter key.
- 💡Respect capital letters as well. The password is case-sensitive!

Using the WiFi Wizard

Once you connect to your player with the above credentials, the player will automatically search for nearby WiFi networks.

Select the desired WiFi network and press the Enter key.
- 💡You can also configure an Enterprise WiFi network (EAP).
Type the WiFi password and press the Enter key.
- 💡The password is case-sensitive.
The player will attempt to connect to that Wireless network.
- 💡If the WiFi credentials are correct, the player should connect without issues.
By clicking the "Yes" option, the player will save the WiFi settings and apply the new configuration.
- 💡You will notice a blinking message "Configuring." Do not reboot the player at this state. The player is applying the new configuration.

FAQ

Re-enabling an Old SSID:

If possible, restore the previous SSID and its credentials so the players can reconnect automatically.

Ethernet Connection:

Temporarily connect the player using an Ethernet cable to manually update the WiFi credentials from the Yodeck dashboard.

My password is in this form: "••••••". What do I need to type now?

You can find the Remote Support password in your player's advanced settings in the Security tab. The password is hashed for security reasons if it is in this form: "••••••". You must type the password you previously set, without the hash. If you do not remember the Remote Support password you previously set, you will need an Ethernet cable to reconnect the player online.

How do I change the Remote Support Password?

The player needs to be online to make this change. If you forget the password you set, retype a new one and click "Save." You will notice a 'Configuring' message at the bottom of your screen. After the message disappears, try initiating the WiFi Wizard again and enter the password you set.

How do I add a hidden WiFi network?

After logging into the wizard, if the wireless network is hidden, it won't appear after a scan. You can press F2 on your keyboard to manually add the hidden network.

I cannot see the WiFi network in the scanning list

The player is unable to connect to the specific wireless network. Move the player or the router/access point closer to each other.
The specific WiFi network is hidden.