Player Cannot Access Our Servers
When you power on the player and see the message below, the player cannot access our servers. This is a network issue, and a few actions will need to be performed on your end to bring the player back Online.
As shown below, your local network might block the player's connection with the Yodeck servers if you see an IP on the Ethernet or the Wireless section.
The player doesn't acquire an IP address
To solve the issue, please follow the below quick steps.
Please temporarily connect the Yodeck player to your router/switch using an Ethernet cable. After that, you can follow this article to pair the player to a wireless network.
Please make sure that the Ethernet cable has access to the internet. You can quickly test that the Ethernet cable is fully functional by plugging one end into your laptop and the other into your router/switch to see if you can surf the internet.
If an Ethernet cable is not an option, please use the WiFi wizard to connect the Yodeck player to your Access Point (router) again.
The player has acquired an IP address
To solve this case, please ensure that the below ports have been enabled on your network. For more details, please click this article here.