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What does the "Preparing Content" message mean?
What does the "Preparing Content" message mean?
Updated over a week ago

Upon completion of the initial download of your content on your Player, a "Preparing Content" message will appear in the bottom right corner of your screen.
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This message signals that your content is undergoing encoding and rendering processes to transform it into a continuous stream optimized for your specific settings and screen resolution.
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During this stage, various elements such as video quality, audio synchronization, and playback settings are fine-tuned to ensure an optimal viewing experience on your Player.

๐Ÿ’กDo not reboot the player at this stage. If the Preparing content appears for more than 30 minutes and the player is not displaying anything other than a black screen, please contact our Support team!

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