Tech FAQs
I have a restricted network. Which ports do I need to whitelist for the Yodeck players?
We have detailed ports lists that you need to whitelist for the Yodeck players to have unrestricted access to our servers. Please reach out to our support, and we will share the relative details as soon as possible.
Yodeck not affected by log4j / log4shell vulnerability
We have been receiving a lot of inquiries around the security issue announced for the log4j framework. The log4j vulnerability called "log4shell" does not affect Yodeck in any way. The log4j vulnerability affects software that uses the Java ...
Why I am seeing the “Could Not Get Video from YouTube” on my screen?
There are cases when a YouTube video cannot be downloaded. This might happen due to several reasons: Random network issue Slight changes to the YouTube site, making it impossible for the software that Yodeck uses internally to download some videos. ...
Warning Icons on the Player
There are two types of warning icons that can appear in the right-hand corner of the screen when the Player is not functioning optimally. Let's have a look at their significance and how you can troubleshoot: Lightning / Thunderbolt / Thunder Icon ...
Setting a Web Page to refresh
When you add a single Web Page to a Show, the Web Page will not refresh. The same thing happens with a Playlist with a single Web Page in it. This is by design, since many Web Pages need to be shown constantly. To refresh a Web Page, you enable the ...
Reset all Settings on your Player
To reset all Settings on you Player, you need to delete a file from the SD card of the Player. This will force the system to apply the default settings. IMPORTANT Keep in mind that if your Player requires some special network configuration in order ...
Recovering your Player through a USB flash drive
Reflashing the SD card using the USB method The Player is resilient to hardware and system failures. But, as with any device, there is a slight chance that the Player may fail. In the case of a software failure, you might be able to recover your ...
Does Yodeck support authenticating on a web page?
A website may require authentication to access a specific URL. Usually, authentication is implemented using two different ways: HTTP Basic Authentication Form-based Authentication, using sessions (cookies) HTTP Basic Authentication If the ...
What hardware players does Yodeck support for playback?
You have three options: We have our very own Yodeck Player. Yodeck Players you order are shipped ready-to-use, with everything pre-configured. See the Yodeck Player articles for more details. We support the Raspberry Pi (any version), a very low cost ...