General Questions
What type of Service Level Agreement do you provide?
Kindly, click the below link to check our Service and Tech Support Response SLAs. Link to article here!
What is the Yodeck Web Player?
Think of the Web Player as one more way of getting Yodeck digital signage on your screens. Specifically, if a device, such as a tablet or PC, has a Chrome-based web browser, including Chrome, Chromium and Edge, then the Web Player can turn it into a ...
Do you support Tizen Players?
Of course we do! Please click here on how to install the Yodeck Software to your Tizen player.
Does your player support portrait mode?
Of course they do! Edit the player of your choice by clicking its name. In the Basic tab, click the monitor orientation button and select the proper mode. Save the player's form. The player will take up to 1 minute to finish the configuration. Please ...
Do you support non-profit organizations?
Of course we do! Kindly, check this link here for more details.
How can I export my users and devices details?
Please check this article here on how to export these data in a CSV format.
Do you support emergency alerts?
Of course we do! Please click here on how to configure your players with an emergency alert.
Do you support Chromecast?
Of course we do! Please click here on how to install the Yodeck Software to your Chromecast player. Bear in mind that only the Chromecast with the Google TV is fully supported.
How can I enable 2FA to my account?
Please check the below guide on how to enable 2FA on your account. Link to activate 2FA for your account here! How to guide here!
Do you support Android devices?
Yes, we do! Please check the below link for more details and how to convert your Android device to a Yodeck Digital Signage player. How to guide link here!
My organization is tax-exempt. How do I get my tax exemption form?
If your organization is tax exempt, please follow the steps below: First, send us an email at sales-tax@yodeck.com Upload your tax exempt certificate by clicking on the link we will share with you via email. Upon confirmation on our end, we will ...
Does the Yodeck software image work on the Pi 400?
Yes, the Pi 400 will work just fine with the Yodeck software! Feel free to flash the SD card using the below guide. https://www.yodeck.com/docs/creating-a-yodeck-player/player/
How do I display my employees birthdays on my screen?
Quick Intro Nothing’s more heartwarming than when someone wishes you a happy birthday out of the blue. With our new widget, you can make your team members feel just as valued on their special day. Plus, it’ll warm the cockles of your HR ...
I bought the players from you. How do I pre-configure them with WiFi credentials?
Pre-configuring my newly bought Yodeck players First, we would like to thank you so much for your business! We are very happy to have you on board! Upon placing and finalizing your order, you have 5 hours to preconfigure your player(s) with the WiFi ...
How do I display SharePoint on my screen?
Any dashboard of your choice, including SharePoint dashboards, web pages, feed, can be displayed on the TV screen. The Yodeck player can display any web-page or dashboard out there. Reach out to our support by clicking the ? icon on your personal ...
Do you support Vimeo videos?
Of course we do! Vimeo is a video hosting, sharing, and services platform provider. Vimeo focuses on the delivery of high-definition video across a range of devices. Kindly, check this article here for more details and how to add a Vimeo video.
Do you provide SSO(SAML) authentication?
Of course we do! The Security Assertion Markup Language (SAML), is an XML-based standard used to exchange authentication and authorization information. SAML was developed by the security services technical committee of the Organization of the ...
How can I upload a custom font?
You have the option to upload your own custom fonts or use a rare font that is not available at the moment on our widgets. The procedure you have to follow is straightforward, and it can be done in a few steps if you have the custom font already ...
What user roles do you provide?
Roles & Permissions define the access rights a User has to specific parts of your Yodeck Account. These features are available under the “Users” section, accessible from the top-right menu of the Yodeck Portal. Kindly check this article here for more ...
Does Yodeck support a web-based player?
Of course we do! Think of the Web Player as one more way of getting Yodeck digital signage on your screens. Specifically, if a device, such as a tablet or PC, has a Chrome-based web browser, including Chrome, Chromium, and Edge, then the Web Player ...
How to set up an HDMI video feed input or connect a USB camera (Video Input)
Introduction Yodeck is expanding the available options you have to display content on your screens. The "Video Input" option allows you to connect any USB video input device to your Yodeck Players to display a video feed on your screens. The typical ...
How do I sync different regions in a Layout?
You can now sync different regions (areas) in a Layout using Playlists. Playlists can be inserted and used in a Layout. Using the Sync Playback feature on each Playlist, we can sync different areas of our Layout. How to create synced Playlists In the ...
What are the supported browsers for Yodeck?
Desktop Microsoft Edge* Latest stable version supported Google Chrome (All platforms) Latest stable version supported Safari (Mac) Latest stable version supported Mozilla Firefox (All platforms) Latest stable version supported Opera (All platforms) ...
Do you provide Transition effects?
Introduction The most wanted feature is finally released! All users now have the ability to have transitions between images. You can pick more than 25 different transitions and of course control the transition speed as well. The transition effects ...
How do I preview what's being displayed on the TV screen?
With few simple clicks, you can now preview the content on your browser before pushing it live to your players. There are many ways to preview the content on your end. Below you can find a detailed way to preview your content very quickly on your ...
Why do I lose my 1st Free screen?
With Yodeck, you have the opportunity to test on a single screen with your own built Yodeck Player (RPi) completely free of charge, for as long as needed. We don't offer limited time trials contrary to our competitors. Once you complete your PoC and ...
How can I change my subscription monitor capacity or Plan?
You can easily change the monitor count (subscription capacity) and billing and Plan through our online wizard. First, please access your subscription section by clicking on the "Upgrade" option from the top right-hand drop-down menu ...
How will I get charged for my service renewal?
If you are on automated credit card payments, renewal fees are charged automatically on your set renewal date. You can check your detailed billing information by accessing the Subscription section under your account ...
I accidentally deleted my monitor. What can I do?
Sometimes, unfortunate things happen, but you do not need to worry because it is very easy to bring your Yodeck player back online! Upon deleting a Yodeck player from your account, an 8-digit registration code will appear on your TV screen. It will ...
How do I change the account ownership to another user?
Account Ownership Only the Account Owner can change the account ownership to another user. The below procedure cannot be accomplished by an Admin or any other user role. If you want to change/transfer the account ownership to another user, please ...
When my players will be shipped?
Generally, the Yodeck players will take up to 3-4 business days until the package leaves our supplier's warehouse. Upon making your order, you will also receive the tracking number of your order by email. Bear in mind to check your spam folder for ...
How do I create a digital signage player?
Yodeck needs a device that will handle your media's playback even in 4K onto your monitor. We designed our own plug-and-play device, which we call the “Yodeck Player”. To convert your Raspberry Pi (any version) to a Digital Signage player, please ...
What are the available plug types?
US Plug Type UK Plug Type EU Plug Type AU Plug Type
Does Yodeck work offline?
Yodeck is an online service. So, Internet access is required for your Player to properly be managed. There are a few caveats though. Here we provide all the details on what works and what doesn't. If Internet access goes down, will my Player stop ...
Do you provide TV sets or installation services?
At Yodeck, we do not sell any other hardware, except our own Yodeck Player and accessories for it. If you want a complete, turn-key solution based on Yodeck (including TVs and installation works), contact us and we will try to assist you through our ...
How can I test-drive Yodeck without buying a Yodeck Player or Raspberry Pi?
First of all, Yodeck is free to use for a single registered monitor. We recommend that you buy a single Yodeck Player and test out the real thing! If you do not like it, you can use our Web player based on Chrome to test thing out before buying a ...
What about support?
Yodeck provides constant online support for all users. Just login to your account and drop us a line. We’ll help you out ASAP! Our support hours are Monday to Friday 09am-01am CET. In fact, even free accounts get support for FREE, we just respond to ...
Are there any limits placed on Yodeck usage?
No, there is no limit whatsoever! You can upload as much content as you want and make as many changes as you want. The only limit imposed is the number of monitors. As long as you subscribe for the number of monitors you want to operate, everything ...
How many monitors does Yodeck support per account?
You can have as many monitors as you need! Yodeck uses scalable technologies that can support tens of thousands of monitors under a single Yodeck account. Really!
Do I need any special skill to use Yodeck or install the Yodeck Playbox?
Absolutely not! Yodeck was designed from scratch so that anyone can use it. Forget the mumbo-jumbo tech-stuff. The service is really easy to use and you can order Yodeck Players that are really plug-and-play. Really! Have a look at the ...
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